We accept returns and refunds only for the following cases:
Items that were wrongly sent.
Items with manufacturing defects.
Returns or refunds are not accepted for reasons such as a change of mind.
Notification & Process
Customers must notify us by completing the Return Form within 7 days of receiving the product(s).
An email confirmation with a Return Authorization Reference Number will be sent upon successful submission of the form.
Return Instructions
Return item(s) to: MIROZA LEATHER (M) SDN BHD (Giossardi E-Commerce Customer Service) Lot 1910, Jalan KBP 7, Kawasan Perindustrian Balakong, 43300 Seri Kembangan, Selangor. Tel: +60 16-227 9762
Include the following in the return parcel:
Printed Return Form
Confirmation email with the Return Authorization Reference Number
Original Receipt
Return item(s)
Condition of Returned Items
Items must be in their original condition, with original packaging and tags attached.
Returns that fail to meet these conditions will not be processed.
Refund Process
Once the returned item is received and inspected, refunds will be processed within 14 working days.
For online bank transfer orders, please provide the following details via WhatsApp to +60 16-227 9762:
Bank Name
Account Number
Account Holder Name
The time taken for your payment service provider to credit the refund may vary.
Important Notes
Refunds are processed at HQ only and are not available at retail outlets.
The management reserves the right to reject any returns or refund requests at its discretion.
