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Privacy Policy

This website or mobile application (“Site”) is operated by Miroza Leather (M) Sdn Bhd (“Company”), which manages the GIOSSARDI brand. This Privacy Policy (“Policy”) applies to information supplied by you on this Site.

GIOSSARDI aims to be transparent about the data we collect about you, how it is used, and whom it is shared with.

We collect your data:

  • To improve your experience
  • Under a secure environment
  • But you may decide what and how you hear from us
  • Only when necessary

Protecting Your Privacy
Protecting our customers’ and site visitors’ privacy and security is of utmost importance to GIOSSARDI. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at giossardi@miroza.com.my.

This Privacy Policy, including our Cookies Policy, applies to your use of our services and complies with the requirements of the Personal Data Protection Act (PDPA) and relevant data protection laws of Malaysia. This Privacy Policy is governed by and shall be construed in accordance with Malaysian law, without giving effect to any principles of conflicts of law. By accessing the Site and providing the information requested, you submit to the exclusive jurisdiction of the Malaysian courts.

For all our services, the company responsible for your privacy is Miroza Leather (M) Sdn. Bhd.

GIOSSARDI respects the privacy of children and will never knowingly request or use personal information from minors. If we become aware that we have collected personal data from a user of the site who is under the age of 18, we will remove that minor’s personal data from our files. Through the access and use of the Site, you have represented and warranted that you are 18 years of age or over. If you are under 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

HOW WE USE YOUR INFORMATION
How we use your information depends on the type of information provided, which services you use, and the choices you make in your settings.

  1. Your name and contact details: To deliver your purchases and send you service messages. These details are also important for fraud prevention, detection, and showing you adverts on our latest products and deals. With your permission, we may use these details to send you information about our new products and services.
  2. Your date of birth information: To detect and prevent fraud against either you or GIOSSARDI.
  3. Your gender information: To direct you more efficiently to the products you want.
  4. Your payment information: To take payment, give refunds, and for fraud prevention.
  5. Your contact history with us: To provide customer service and support, as well as to train staff to ensure the best service experience.
  6. Purchase history and saved items: To customise your online experience, show you relevant content, and assist with returns and support.
  7. Information about your phone or laptop and how you use our Site: To improve the Site, protect it, and detect fraud.
  8. Information from social media accounts you link to us: To enable easy logins and provide tailored product recommendations.
  9. Your responses to surveys, competitions, and promotions: To help us better understand your interests and run these activities effectively.
  10. Other: We may collect new types of information as our services evolve.

SHARING YOUR INFORMATION

  1. We do not sell your personal data to any third party.
  2. We share your data with the following categories of companies:
    • Companies in the GIOSSARDI group.
    • Companies involved in processing your purchases, such as payment providers, warehouses, and delivery companies.
    • Professional service providers, such as marketing agencies, advertising partners, and website hosts.
    • Law enforcement or others as required by law.
    • Companies you approve, such as social media sites you link with us.
  3. Aggregated and anonymised data may be shared for purposes like research and analysis.
  4. If GIOSSARDI or its assets are sold or merged, your data will remain subject to a privacy policy that complies with the GDPR and Malaysian data protection laws.

MARKETING MESSAGES

  1. With your permission, we may send you marketing messages via email & SMS & Whatsapp.
  2. You can opt out of these messages anytime:
    • By clicking the “unsubscribe” link in any email.
    • By contacting us at giossardi@miroza.com.my.
  3. Stopping marketing messages will not affect service-related communications (e.g., order updates).

COOKIES
We use cookies and similar technologies to recognise you across devices and improve your experience.

KEEPING YOUR INFORMATION
We retain your information as long as you have an account or as needed to provide services. For legal, regulatory, or dispute resolution purposes, we may retain some data beyond account closure.

YOUR RIGHTS
You have the right to:

  • Be informed about how your information is used.
  • Access your personal information.
  • Request correction or deletion of your data.
  • Stop marketing messages or withdraw consent.
  • Transfer your data to another service provider.
  • File a complaint with the Personal Data Protection Commission (Malaysia).

For questions, complaints, or to exercise your rights, contact us at giossardi@miroza.com.my.

CHANGES TO THIS POLICY
We may update this policy periodically. Significant changes will be communicated through the website or via email. Continued use of our services indicates acceptance of the updated policy.

HOW TO CONTACT US
For any inquiries or issues:

  • Email us at giossardi@miroza.com.my.
  • Use the Contact Form on our website.